Return Policy
Graphic Tee Collection Returns:
We all know shopping online can be a hit or miss, especially when it comes to sizing. That's why we offer a size chart and try our best to describe our product's description with as much detail as possible to help with your buying decision. Since we press all designs by hand, jbyfashion does not offer refunds.
We do offer exchanges or store credit. The exchange will be for the same design of product in the same color, only just a different size. You are responsible to pay any extra fees (sizing difference/shipping). If design is no longer available, we will issue out a store credit for cost of merch.
Example: Customer makes a purchase for a graphic tee that costs $19.99, in size XL. Looks at shirt and thinks, a 2XL will fit better. Customer does return process and is approved. Customer receives a new invoice to pay $2.00 for exchange tee in size 2XL + shipping fees.
Returns Process:
Returns must be initiated within 7 days of your order delivery date. Please visit our return center here to get started. Graphic tee items sell quickly, so there may be a chance the design is no longer available for an acceptable return. If thats the case, we will issue a store credit for that item price.
Please note, jbyfashion does not offer refunds. We only offer store credit/exchanges which you can use towards a future purchase. If you received a defective item, we will provide a replacement is item is still available and cover all shipping costs. Or, issue a store credit/exchange only if the item is unavailable. Defective items will be exchanged for the same design of product in the same color and size. If item is not available, we will offer store credit. Please email us at info@jbyfashion.com for any questions or concerns.
What items are returnable?
- items in original condition/packaging
- Original condition refers to merch that is unworn, not-used and has not been washed. No odors of any types and/or hair; no stains/damage in any way. All original hang tags must still be intact.
What items are not returnable?
- worn or washed items
- subscription boxes
- free gifts, discounted items and promotional items are not returnable! All clearance items, promotional items purchased are FINAL SALE and cannot be returned or exchanged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return item(s). We will inspect all items for defects and/or signs of wear. If we detect that the item has been worn or damaged, we reserve the right to deny your return. If you are approved, then your return will be processed, and a store credit/exchanged will be emailed within 10 working days.
Begin your return process here: https://jbyfashion.com/a/returns
In some instances, with graphic images (not font), the actual graphic may be increased in size for clarity on our website. This is not considered a defect in quality or product. Please note that colors may not be exact, but close, due to digital mock up limitations and varying screen resolutions.
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Note: Just Be You Fashion LLC will not be held responsible or liable for lost or stolen items and misdirected packages due to old or incorrect addresses. Please note some packages may require a signature and will not be delivered if no one is present at the time of the delivery. If it has been confirmed your package was delivered to your address and you have not received it, please contact the United States Postal Service directly at 1-800-275-8777. Any lost, stolen or damaged packages must be reported as a claim to USPS.
